Description

SUMMARY:

The Clinical staff (CMA, General Clinic CST, or LPN I) are multi-skilled health professionals who work interdependently with other healthcare professionals to provide quality healthcare to the patient. They are trained to perform both administrative and clinical skills. The goal of the clinical staff is to optimize outcomes and improve the quality of life for patients through efficient, cost effective care.

POSITION REQUIREMENTS:

People:

Patient Satisfaction/Responding to Patients:

Appropriately schedules time off/Limit unscheduled absences
Respond to telephone inquiries relating to department services.
Return patient calls promptly.
Notify Patient of test results in a timely manner per clinic/department policy
Provide clean and comfortable environment for patients.
Perform all duties in a timely and efficient manner.
Schedule follow-ups as needed

Service:

Prepare patients for examinations, procedures and give follow up injections (if applicable)

Greet and arrive the patient
Follow patient verification protocol
Provide high level of customer service
Accurately obtain and record medical histories verify all allergies, medications, and vital signs per clinic and department protocol
Order, collect and prepare laboratory specimens as needed
Explain treatment procedures
Ensure proper consents have been signed prior to the procedure by both the patient and MD
Draw up and/or give injections as ordered by MD
Perform vial testing for follow-up patients per department protocol

Assist the physician during examinations and procedures as needed

Provide educational materials and aftercare instructions
Supply proper equipment
Applies universal precautions and maintain a sterile field as appropriate for procedures
Prepare dressings
Clean and dress wounds by order of physician
Take photographs
Remove staples or sutures
Prepare and administer medications as directed
Order x-rays, cultures
Respond to prescription requests/refills
Perform other clinical functions as delegated and supervised by the physician
Escort patient to the secretary, patient access service associate, or financial counselor
Prepare pathology form, cup collection label, log and record per policy
Recognize and respond to emergencies per policy

Perform administrative duties as directed

Document patient communications and treatments accurately and appropriately
Answer telephones and respond to clinical voice mail messages per policy
Obtain prior authorization for medications
Manage KPI reports including duplicate medication and medical reconciliation
Maintain task lists
Complete charge tickets, labels, consents, dx codes
Other duties as assigned

Post Operative Follow up

Calls post-operative patients
Responds to prescription requests/refills.
Provides aftercare instructions.

Quality:

Computers: Electronic Medical Records & Practice Management Tasks:

Accurate Documentation of: All patient history, injections and patient education per clinic policy
Input charges, notes etc. into Touch works per policy
E-Fax and call prescriptions
Monitor & complete daily clinical tasks per department protocol

Maintain rooms, equipment and supplies:

Clean rooms and change linens per clinic policy.
Empty exam rooms of instruments that need to be cleaned secure nurse’s station cabinets nightly.
Dispose of all biohazard material per clinic policy
Assist with ordering clinical supplies as needed. Put away stock upon arrival.
Perform inventory of products and prepare reports as requested.
Maintain inventory and stocking of products
Sterilize and clean equipment and supplies per established protocols
Ensure maintenance of equipment is maintained.
Review department stock medications
Clean exam room and nurses station counters and chairs per clinic policy

Safety: Ensure Patient & Staff Safety:

Follow OSHA guidelines
Follow universal precautions when caring for patients; Use PPE as directed
Follow all PSC policies when caring for patients
Provide wheelchairs and assist patients with ambulation as needed.
Ask for assistance when needed for lifting or transfer patients

Finance:

Proactively Assist in Fiscal Management of Clinic Resources:

Assist with maintaining established par levels on regularly used supplies.
Avoid the need to over-night items or pay increased shipping fees for “rush orders.”
Notify manager or discuss with peers blocks of time when there are no appointments to
maximize down time completing tasks that are difficult to due during a busy clinic.

Growth:

Work Collaboratively to Promote Increase in Clinic Patient Volume

Assist MD’s, department manager and marketing director with department as needed
Look for ways to expand the clinic services and patients. Discuss with department manager as needed.

Other duties as assigned

This document is intended to describe the general nature and level of work performed. It is not intended to serve as an exhaustive list of all duties, skills, and responsibilities required of personnel so classified.

Refer to the department policy and procedure manual for procedure specific personal protective equipment requirements.

Requirements

PREFERRED QUALIFICATIONS:

Graduation from a accredited Medical Assisting, Surgical Tech or Practical Nursing Program
Current Certification or Licensure with no restrictions
Current BLS Certification
Knowledge of infection control, sterile technique and basic health and safety precautions applicable for work in a clinic setting
Use and apply medical terminology appropriately
Thorough knowledge of general clinical principles, methodology and measures for outcomes
Administrative skills necessary to effectively manage office practice
Requires ability to stand for up to eight hours a day, bend, reach, squat, kneel, move, lift of patients and/or equipment up to 50 lbs.

PERSONAL CHARACTERISTICS:

High energy level
Strong interpersonal skills; tactful
Ability to relate sensitively to patients needs
Excellent telephone skills and etiquette
Maintains confidentiality
Uses discretion and sound judgment
Ability to establish credibility with physicians, staff, and patients
Ability to multi-task; resourceful and well organized; takes initiative
Always mindful of quality improvement and cost efficient care
Team player
Ability to maintain positive attitude
Well-groomed

CMA CST or LPN - ENT